At Pekin Hospital/ProHealth Inc., we set standards for our employees to help support our Mission & Vision. We expect all applicants to review these standards and agree to abide by them.
ATTITUDE
1. At Pekin Hospital, we consider it a privilege to serve our customers and are
committed to exceeding their expectations.
2. We pride ourselves on treating everyone with compassion, courtesy,
dignity, and respect.
3. Promptly welcome your customer using names if known and smile.
4. Rudeness is never acceptable.
COMMUNICATION
1. Communication is the Key to "Very Good" customer satisfaction!
2. Always use "please" and "thank you," "sir" and "ma'am." Also, use
the customer's name if possible.
3. Observe customers and visitors; if someone appears to need directions,
offer to take them to their destination.
4. SMILE when greeting, answering the telephone or speaking. Facial
expression is part of an employee's appearance, and smiling reflects
helpfulness and compassion.
5. "Very Good" elevator manners contribute to "Very Good" patient
satisfaction. Respect patient privacy by excusing yourself from an
elevator if a patient is on board. Tell them, "For your privacy, I'll take the
next elevator."
PRIVACY
1. We will ensure our patients' rights to privacy and modesty by maintaining a
secure and trusting envrironment.
2. When entrusted with a patient's care, we will treat all information as
confidential - it is the law.
3. Patient information must be disposed of properly - it is also the law.
4. Respect our co-workers' privacy by eliminating gossip.
PROFESSIONALISM
1. We are linked to one another by a common purpose: serving our customers
and our community. Therefore, all co-workers, peers, supervisors and
leaders are our teammates and deserve our respect.
2. Treat every co-worker as a professional; each has an expertise.
3. Never say, "It's not my job."
4. Be loyal to co-workers and Pekin Hospital. Never undermine either by
your words or actions.
5. Dress must always be clean, professional and appropriate to the
department.
6. As of July 4, 2007, all Progressive Health Systems buildings and campus
will be smoke-free.
7. You must adhere to organization and department policies, complete
mandatory and compliance training.
SERVICE
1. Provide comfort for patients and families, taking into consideration pain,
emotional status, general comfort, noise and room temperature. Check in
periodically and ask, "Is there anything else I can do for your comfort?"
2. All staff members involved in direct patient care are responsible for
answering call lights. If you are passing a room - even on another floor -
and see an unanswered call light, ask the patient, "How may I help you?"
